SIR30212 Certificate III in Retail Operations

Course Information: SIR30212 Certificate 3 in retail operations provides the skills and knowledge for an individual to be competent in retail operations. Students completing certificate in retail online course are assigned designated trainer and individualised training plan. Work experience and career pathways would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.
Nominal Hours: 271
Part Time Duration: 24 months
Full Time Duration: 12 months
Minimum Units: 14
Select Stream:

SequenceUnit CodeUnit NameNominal Hours
 SIRXSLS002AAdvise on products and services30
 BSBCUS301BDeliver and monitor a service to customers35
 BSBSUS201Participate in environmentally sustainable work practices20
 BSBWOR203Work effectively with others15
 BSBITU307Develop keyboarding speed and accuracy50
 BSBCUS301Deliver and monitor a service to customers35
 BSBITU309Produce desktop published documents50
 BSBCMM301Process customer complaints30
 SIRXPDK001 Advise on products and services30
1BSBSUS201AParticipate in environmentally sustainable work practices20
2SIRXCLM101Organise and maintain work areas20
3SIRXRSK201Minimise loss25
4SIRXWHS101Apply safe work practices20
5SIRXCOM101Communicate in the workplace to support team and customer outcomes40
6SIRXICT001AOperate retail technology20
7SIRXIND101Work effectively in a customer service environment45
8SIRXCCS201Apply point-of-sale handling procedures20
9SIRXCCS202Interact with customers35
10SIRXFIN002APerform retail finance duties25
11SIRXFIN201Balance and secure point-of-sale terminal20
12SIRXWHS302Maintain Store Safety35
13SIRXSLS201Sell products and services20
14SIRXSLS303Build relationships with customers35
15SIRRRPK214Recommend specialised products and services40
16SIRXCOM202Communicate with customers using technologies20

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