SIR20212 Certificate II in Retail Services

Course Information: SIR20212 Certificate II in Retail Services or qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge, customer service skills, interact with customers and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision. Learning how to operate retail technology, POS system and balance a point of sale terminal.
Nominal Hours: 384
Part Time Duration: 24 months
Full Time Duration: 12 months
Minimum Units: 14
Select Stream:

SequenceUnit CodeUnit NameNominal Hours
 BSBCUS301Deliver and monitor a service to customers35

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