SIR30216 Certificate III in Retail

Course Information: SIR30216 Certificate III in Retail Services or qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-today workplace operations. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Nominal Hours: 500
Part Time Duration: 18 Months
Full Time Duration: 12 Months
Minimum Units: 13
Select Stream:

Unit CodeUnit Name
SIRXWHS002Contribute to workplace health and safety
SIRXRSK001Identify and respond to security risks
SIRXIND002Organise and maintain the store environment
SIRRINV001Receive and handle retail stock
SIRXCOM002Work effectively in a team
SIRXIND003Organise personal work requirements
SIRXIND001Work effectively in a service environment
SIRXCEG001Engage the customer
SIRXCEG003Build customer relationships and loyalty
SIRXSLS001Sell to the retail customer
SIRXCEG002Assist with customer difficulties
BSBCMM301Process customer complaints
BSBITU307Develop keyboarding speed and accuracy

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