SIR30212 Certificate III in Retail Operations

Course Information: SIR30212 Certificate 3 in retail operations provides the skills and knowledge for an individual to be competent in retail operations. Students completing certificate in retail online course are assigned designated trainer and individualised training plan. Work experience and career pathways would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.
Nominal Hours: 735
Part Time Duration: 24 months
Full Time Duration: 12 months
Minimum Units: 14
Select Stream:

Unit CodeUnit Name
SIRXSLS002AAdvise on products and services
BSBCUS301BDeliver and monitor a service to customers
BSBSUS201Participate in environmentally sustainable work practices
BSBWOR203Work effectively with others
BSBITU307Develop keyboarding speed and accuracy
BSBCUS301Deliver and monitor a service to customers
BSBITU309Produce desktop published documents
BSBCMM301Process customer complaints
SIRXPDK001 Advise on products and services
BSBSUS201AParticipate in environmentally sustainable work practices
SIRXCLM101Organise and maintain work areas
SIRXRSK201Minimise loss
SIRXWHS101Apply safe work practices
SIRXCOM101Communicate in the workplace to support team and customer outcomes
SIRXICT001AOperate retail technology
SIRXIND101Work effectively in a customer service environment
SIRXCCS201Apply point-of-sale handling procedures
SIRXCCS202Interact with customers
SIRXFIN002APerform retail finance duties
SIRXFIN201Balance and secure point-of-sale terminal
SIRXWHS302Maintain Store Safety
SIRXSLS201Sell products and services
SIRXSLS303Build relationships with customers
SIRRRPK214Recommend specialised products and services
SIRXCOM202Communicate with customers using technologies

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