SIR20216 Certificate II in Retail Services

Course Information: SIR20216 Certificate II in Retail Services or qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
Nominal Hours: 555
Part Time Duration: 12-18 Months
Full Time Duration: 6-12 Months
Minimum Units: 12
Select Stream:

Unit CodeUnit Name
BSBWOR203Work effectively with others
BSBCMM201Communicate in the workplace
FNSFLT201Develop and use a personal budget
FNSFLT202Develop and use a savings plan
SIRXWHS002Contribute to workplace health and safety
SIRXCOM001Communicate in the workplace to support team and customer outcomes
BSBWOR204Use business technology
SIRXIND003Organise personal work requirements
SIRXCOM002Work effectively in a team
SIRXCEG001Engage the customer
SIRXRSK001Identify and respond to security risks
SIRXIND002Organise and maintain the store environment
SIRXIND001Work effectively in a service environment
SIRRMER001Produce visual merchandise displays
SIRRINV001Receive and handle retail stock
SIRXPDK001 Advise on products and services

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