SIR20212 Certificate II in Retail Services

Course Information: SIR20212 Certificate II in Retail Services or qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge, customer service skills, interact with customers and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision. Learning how to operate retail technology, POS system and balance a point of sale terminal.
Nominal Hours: 570
Part Time Duration: 24 months
Full Time Duration: 12 months
Minimum Units: 14
Select Stream:

Unit CodeUnit Name
BSBITU201AProduce simple word processed documents
BSBSUS201AParticipate in environmentally sustainable work practices
ICAICT203AOperate application software packages
BSBSUS201Participate in environmentally sustainable work practices
BSBITU201Produce simple word processed documents
ICTICT203Operate application software packages
SIRXCLM101Organise and maintain work areas
SIRXRSK201Minimise loss
SIRXWHS101Apply safe work practices
SIRXCCS201Apply point-of-sale handling procedures
SIRXIND101Work effectively in a customer service environment
SIRXCOM101Communicate in the workplace to support team and customer outcomes
SIRXICT001AOperate retail technology
SIRXCCS202Interact with customers
SIRXADM001AApply retail office procedures
SIRXFIN002APerform retail finance duties
SIRXFIN201Balance and secure point-of-sale terminal

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