| Unit Code | Unit Name |
| BSBCUS301 | Deliver and monitor a service to customers |
| BSBWOR301 | Organise personal work priorities and development |
| BSBWRT301 | Write simple documents |
| BSBINM303 | Handle receipt and despatch of information |
| BSBITU303 | Design and produce text documents |
| BSBITU304 | Produce spreadsheets |
| BSBSUS201 | Participate in environmentally sustainable work practices |
| BSBWOR204 | Use business technology |
| BSBITU309 | Produce desktop published documents |
| BSBFIA301 | Maintain financial records |
| BSBINM302 | Utilise a knowledge management system |
| BSBINM301 | Organise workplace information |
| CHCDIV001 | Work with diverse people |
| BSBMED401 | Manage patient recordkeeping system |
| BSBITU302 | Create electronic presentations |
| BSBFIA302 | Process payroll |
| BSBFIA303 | Process accounts payable and receivable |
| BSBFIA304 | Maintain a general ledger |
| BSBWHS401 | Implement and monitor WHS policies, procedures and programs to meet legislative requirements |
| BSBITU312 | Create electronic presentations |
| BSBITU315 | Purchase goods and services online |
| BSBITU307 | Develop keyboarding speed and accuracy |
| BSBWHS201 | Contribute to health and safety of self and others |
| BSBITU313 | Design and produce digital text documents |
| BSBITU314 | Design and produce spreadsheets |
| BSBITU306 | Design and produce business documents |
| BSBCMM301 | Process customer complaints |
| BSBADM307 | Organise schedules |
| BSBDIV301 | Work effectively with diversity |
| BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment |
| BSBMED303 | Maintain patient records |
| BSBMED301 | Interpret and apply medical terminology appropriately |
| BSBMED302 | Prepare and process medical accounts |
| BSBMED304 | Assist in controlling stocks and supplies |